HOT SWAP REPAIR
Customer privacy notice
Effective August 28, 2026
Information collected
The repair-request form collects the contact, device, problem, and preferred appointment information you choose to provide. If your request becomes a repair ticket, Hot Swap Repair may also save device-condition photos, your signature, repair details, and signed service documents. For mail-in service, this also includes your return shipping address, carrier, and package tracking numbers. Device-sale requests collect the seller contact information, device description, requested amount, ownership/lock/financing answers, and photos the seller chooses to provide. Only after a seller accepts an offer, the private seller portal may collect a legal name, signature, return address, PayPal email when applicable, and shipping tracking details.
How it is used
Information is used to review your request, contact you, arrange a meeting or drop-off location, document device condition, perform an approved service, coordinate inbound and return shipping, provide records, and support legitimate warranty, accounting, and business needs. Device-sale information is used to vet a purchase request, communicate a private offer, verify ownership and condition, coordinate delivery or return, document seller acceptance, and record payment. Customer and seller information is not sold.
Protected information
Do not submit a device passcode, account password, recovery code, Social Security number, health information, or payment-card number. Payments are handled separately through the approved payment service. Do not submit a PayPal password; only the email needed to direct an approved payment may be requested in the private seller portal.
Storage and access
Intake records are stored in the protected Hot Swap Repair system. Only approved business-administrator accounts can open customer records. Some accepted repair records and files may be copied to restricted business cloud storage for recordkeeping and backup. Pending requests and saved drafts remain protected in the website system until an official HSR ticket is created. Device-sale photos, seller signatures, and private offer records are stored in the same protected business system and are not part of the public website. Hot Swap Repair uses trusted service providers to host, secure, and back up the system; they process information only as needed to provide those services. A completed customer receipt may be shared through a private, time-limited link. Anyone who receives that link can open the specific receipt until the link expires, so it should not be forwarded to others.
Retention and requests
Information is kept only as reasonably needed to review requests, provide repair services, maintain service and warranty history, and meet applicable accounting or legal obligations. You may contact Hot Swap Repair to request a correction or deletion when retention is not otherwise required.
Questions or privacy requests: hotswaprepair@gmail.com